While attending business school at Pepperdine University in Malibu, CA, President and CEO of Global Wave Group (GWG), Zubin Mehta was bitten by the entrepreneurial bug. After 18 years as a banker, he had seen firsthand the issues within the banking industry that needed attention. He had worked with redundant data entry, poor process flows, data integrity issues, and disparate systems. Mehta discovered he wanted to build a solution that would positively impact the banking industry by improving its processes and technology; however, he also deeply understood the regulations that would govern the project. Mehta built his business plan at Pepperdine and pitched it to his classmates resulting in three partners who helped him fund the venture. Together, they formed Global Wave Group— paying homage to Pepperdine’s mascot, the Wave.
GWG serves banks and financial institutions in two ways: through the Chief Information Officer (CIO) and the Chief Credit Officer (CCO). For the CIO, GWG’s fully compliant and secure platform helps in solving the challenge of ensuring continuous compliance with ongoing regulations while maintaining the security and stability of systems and infrastructure. For the CCO who is faced with increasing regulatory pressure and the need to ensure their banks are highly efficient with squeezed margins, “Our Credit Track is an end-to-end solution for commercial lending and commercial real estate lending that streamlines the process,” says Mehta. Credit Track platform allows bankers to start with their sales and marketing effort by leveraging the CRM component which can lead an opportunity through its origination within the platform. This in turn leverages analysis using the analytics module and allows the banker to underwrite the complexities of the loan. The system then allows the package to be presented for committee or credit approval using the bank’s unique credit policy which drives the business rules in the software. The application obtains documentation via a connection with most loan documentation systems and has a connection with the bank’s core loan accounting platform. Finally, the system tracks and monitors all portfolio metrics and generates dashboards and reports to support management decisions.
An example of GWG’s success with clients can be found in their work with an expanding Regional Bank with assets of approximately $7Billion. The Bank had undertaken a project to determine if they could use process automation to solve a series of efficiency issues that had begun to surface due to their rapid growth. GWG worked with a team of business representatives, IT, and other stakeholders to initiate requirements and functional design sessions. The success of GWG’s team and deployment enabled the Bank to achieve its overall objectives. The Bank expects reduction to their processing time by 70 percent leading to a ROI of less than a year.
Though GWG offers solutions built by bankers for bankers and deep industry knowledge, they believe their key differentiator is their focus on customer service. Each client is provided with a dedicated client relationship manager throughout the life of the relationship. Their implementation methodology is designed to execute on time and on budget every time. According to Mehta, “We build long-lasting relationships with our clients and enjoy an almost 100 percent retention or renewal rate. All our clients are referenceable. It’s always a great feeling when your clients refer to us as a “true partner” rather than just a “vendor”.