As you might imagine we are being inundated with calls related to COVID-19. We were asked to put together a process for payment deferrals and way to track client inquiries related to COVID-19 relief. We immediately wrote up a Loan Maintenance workflow procedure that allows us to quickly approve and document payment deferrals and we used the Activity Log to label all contacts “COVID-19” so we can report up to management and provide the Regulators with a record of what we did in response to client issues and how we responded at various levels of risk. Everyone was super impressed that we could coordinate clients contacts around a specific, extraordinary issue so quickly and efficiently. Thank you Credit Track!! We look like heroes and geniuses.
Senior Vice President, $7B High-Growth Commercial and Private Bank
Credit Track allows us to monitor financial ticklers and loan covenants with ease and gives us versatile and customizable reports in seconds. It is an essential tool in managing risk in our portfolio. Credit File has solved our bank’s issue of paper credit files being housed in different geographical locations and has enabled us to quickly share credit data not only among internal regions, but also with external auditors. The most impressive part of working with Global Wave has been their outstanding customer service and knowledge of their product and of the banking industry as a whole. The Global Wave team has been so wonderful to work with and always goes out of their way to ensure they exceed our expectations.
Senior Vice President, $2B Bank in Florida
Our Global Wave team has exceeded our expectations. They put our needs as a priority and have used their vast banking experience to guide us through the loan workflow process. Credit Track is better and more robust than they represented during the sales presentation. It is allowing us to expedite the end-to-end commercial loan process.
Executive Vice President, $8B Bank in Texas
Global Wave has taken the time to understand our business. Their product, Credit Track, has finally allowed us to move to a paperless environment and an automated workflow process.
Director, Credit, $11B Bank in the West region